Returns & Exchanges

At Bici, we want to ensure you have the best gear for your ride, which is why we offer a 30-day window for returns or exchanges on all unused equipment. If your new cycling gear isn't a perfect fit, we are committed to making the recovery process as smooth as your favorite trail.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our technicians inspect the gear to confirm it meets our return standards, your refund or exchange will be processed within 5-7 business days.